Refunds & Exchanges

All my items have realistic photos, detailed descriptions and complete measurements, but I understand that sometimes it may be not enough.

Refunds

So I accept RETURNS at some conditions.

  • If you need to make a return, contact me at info@finemetaldust.com not later than 14 days after receiving yout item(s).
  • Ship the item(s) back to me not later than 21 days upon receiving the parcel.
  • If you need to return an item from overseas, you’ll be asked to fill customs form with written: “RETURNED ITEM”, else I will not accept the return. 
  • The item must come back in it’s original condition and in it’s original packaging, not damaged or worn, else this could influence the amount of refund. Once I receive the item(s) you will be refunded an item price minus shipping costs.
  • The buyer is responsible for return shipping costs, shipping preferably by registered/tracked mail.

Exchanges

  • All the above sections are valid also for EXCHANGES.
  • Once I receive the item to be exchanged, I will make a new one for you and ship it in about 5-15 days (refer to my processing time for made-to-order items in the “Shipping” policies).
  • If there are, any additional charges for that item will be applied.
  • Return shipping costs are at buyers expense.

Sometimes I am asked to slightly modify the items (for example, to shorten the hair forks length). I can shorten the hair fork’s length for no additional cost, you will only pay the shipping costs to me and back to you.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

IMPORTANT:
Please ALWAYS contact me BEFORE shipping the items back, else I might not accept to make a refund or modification/exchange.

For any other case please contact me at info@finemetaldust.com and we will discuss.